At BigHouseByJames, we understand that shopping online can sometimes feel a bit daunting, especially when it comes to shipping and returns. We want to make this process as smooth and transparent as possible for you. Here’s everything you need to know about our shipping and return policy.

Shipping Information
We strive to get your orders to you as quickly as possible. Once your order is placed, we will process it and ship it within a reasonable timeframe. You will receive a confirmation email with tracking information so you can keep an eye on your package as it makes its way to you. If you have any questions about shipping times or methods, please don’t hesitate to reach out to us.

Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you have 30 days from the date of receipt to request a return. To be eligible for a return, please ensure that your item is in the same condition you received it—unworn, unused, with tags, and in its original packaging. Don’t forget to include your receipt or proof of purchase!

To start the return process, simply contact us at bohanna212144@gmail.com. We’ll guide you through the steps and provide you with a return shipping label. Please note that items sent back without prior authorization will not be accepted.

Damages and Issues
We encourage you to inspect your order upon arrival. If you find that your item is defective, damaged, or if you received the wrong item, please contact us immediately. We’re here to help and will work to resolve the issue as quickly as possible.

Exceptions
While we want to accommodate all returns, there are certain items that cannot be returned. This includes perishable goods, custom products, and personal care items. If you have any questions about whether your item is returnable, feel free to reach out to us.

Exchanges
If you’d like to exchange an item, the quickest way to do so is to return the original item and make a new purchase for the item you want. This ensures you get exactly what you’re looking for without delay.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to post the refund.

We hope this information helps you feel more confident in your shopping experience with us. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!